Frequently asked questionsLicences, support and our products

Yes. ModelRisk, ModelChoice and Tamara each have a free 15-day trial of the complete version. Download it from the ModelRisk, ModelChoice or Tamara trial page. The trial starts when you activate it and lasts 15 consecutive days. To keep using the complete version after that, you need a paid subscription. Pelican has no free trial.

No. Vose Software currently sells subscription licences only. Each one runs for a fixed term, in line with common industry practice.

If you want to keep using the product, simply purchase another licence.

If you have purchased a single user licence, you can install it on only one machine.

Yes. The method is described herePDF.

The EULA can be consulted on this page.

Contact details for technical support are shown here.

If you believe you have discovered a bug in one of our software products, please submit a support ticket↗ (opens in a new tab) describing the problem in detail. Details should include:

• The name and version of the product you are using;
• The operating system you are using, and language;
• The version of Excel you use (if the bug relates to ModelRisk or ModelChoice), or MS Project or Primavera (if you are using Tamara);
• Screen caps if possible showing strange behaviour or error messages;
• A description of what exactly happens and when, especially if the problem is repeatable; and
• Copies of the model (be sure to remove any confidential information) if the bug appears to be model-specific.

Technical support is provided for active subscription licences. The technical support page describes what is, and is not, covered.

No. Maintenance is included in the price of your subscription licence, and technical support is provided for as long as the licence is active.

System requirements are shown here.

To make proper use of ModelRisk, you should be a competent risk modeller or receive some training.

The student version is based on the Complete Edition of ModelRisk, so it provides a complete set of features. The student version of ModelRisk has no constraints on model size, simulation speed, etc. However, the graphs displaying the results have a watermark.

Please refer to this web page for an explanation of eligibility.

This happens when the ModelRisk COM add-in is not activated. You can activate the add-in in Excel through File | Options | Add-ins.

This happens when the Vose functions Excel add-in is not activated. You can activate the add-in in Excel through File | Options | Add-ins.

ModelRisk does not run on Mac OS or Parallels, but can be run on an Intel-based Mac using Boot Camp↗ (opens in a new tab).

All editions of ModelRisk include a conversion tool for models written in @RISK or Crystal Ball. The tool will not change your model. Instead it makes a copy of your model using ModelRisk functions.

If you wish to uninstall ModelRisk, please download these instructionsPDF.

System requirements are shown here.

Tamara does not run on Mac OS or Parallels, but can be run on an Intel-based Mac using Boot Camp↗ (opens in a new tab).

If you wish to uninstall Tamara, please download these instructionsPDF.

System requirements are shown here.

ModelChoice does not run on Mac OS or Parallels, but can be run on an Intel-based Mac using Boot Camp↗ (opens in a new tab).

Yes. ModelChoice reads Palisade / Lumivero PrecisionTree workbooks with a one-click Import command and reconstructs the tree natively, with the full ModelChoice analytical suite immediately available.

If you wish to uninstall ModelChoice, please download these instructionsPDF.