Request technical support
Tamara and ModelRisk

How to request tech support

Please read this carefully!

Below you will find an overview of frequently asked questions. Before sending us a request, please make sure the questions is not listed below.

Please describe the problem you are facing in as much detail as possible.

In order to help you most effectively always mention your operating system and the version of Excel (for ModelRisk questions) or Primavera/Microsoft Project (for Tamara questions).

ModelRisk and Tamara are only available for PC. They cannot be installed in Mac computers or virtual environments

By clicking the paperclip icon in the form on the right, you can add an attachment.

Submit a request for assistance

Frequently asked questions

License options

Perpetual licenses have no time limit. Vose Software only offers licenses that have a fixed duration, in line with common industry practice.
If you want to keep using the product, simply purchase another license.
If you have purchased a single user license, you can install it on only one machine.
If you wish to uninstall ModelRisk, please visit this page
If you wish to uninstall Tamara, please visit this page
If you wish to uninstall the ResultsViewer, please visit this page

Support

Contact details for technical support are shown here.

If you believe you have discovered a bug in one of our software products, please send a detailed email describing the problem to support@vosesoftware.com. Details should include:

  • The name and version of the product you are using;
  • The operating system you are using, and language;
  • The version of Excel you use (if the bug relates to ModelRisk or ModelRisk Cloud), or MS Project or Primavera (if you are using Tamara);
  • Screen caps if possible showing strange behavior or error messages;
  • A description of what exactly happens and when, especially if the problem is repeatable; and
  • Copies of the model (be sure to remove any confidential information) if the bug appears to be model-specific.

Maintenance

This page describes what are, and are not, covered by maintenance.
Maintenance is included within the price for the duration of the software license.

ModelRisk

System requirements are shown here.
ModelRisk comes in three editions: Standard, Professional and Industrial. The Standard edition requires very little expertise in risk analysis, and reviewing some of the training videosa> should get you started. To make proper use of the Professional Edition, you should be a competent risk modeler or receive some training. The Industrial Edition is best suited for risk analysts with considerable experience.
The trial version is based on the Industrial Edition of ModelRisk, so it provides all the features you will find in the Standard, Professional and Industrial editions. Refer to this page for an overview of what each edition offers, or consult the help file for which editions contain a specific function or interface.

The trial version of ModelRisk has no constraints on model size, simulation speed, etc. However, the trial version has a delay built in that will require you to wait a few seconds before a simulation starts, and the graphs displaying the results have a watermark.
The student version is based on the Industrial Edition of ModelRisk, so it provides a complete set of features. The student version of ModelRisk has no constraints on model size, simulation speed, etc. However, the graphs displaying the results have a watermark.
Please refer to this web page for an explanation of eligibility.
This happens when the ModelRisk COM add-in is not activated. You can activate the add-in in Excel through File | Options | Add-ins.
This happens when the Vose functions Excel add-in is not activated. You can activate the add-in in Excel through File | Options | Add-ins.
ModelRisk is PC-based. It does not work on a Mac even if you install a PC-emulator.
All editions of ModelRisk include a conversion tool for models written in @RISK or Crystal Ball. The tool will not change your model. Instead it makes a copy of your model using ModelRisk functions.
If you wish to uninstall ModelRisk, please visit this page

Tamara

System requirements are shown here.
Tamara is PC-based. It does not work on a Mac even if you install a PC-emulator.
If you wish to uninstall Tamara, please visit this page

ResultsViewer

System requirements are shown here.
The ResultsViewer is PC-based. It will only work on a Mac if you install a PC-emulator.
If you wish to uninstall the ResultsViewer, please visit this page

FREE MONTE CARLO SIMULATION SOFTWARE

For Microsoft Excel

Download your free copy of ModelRisk Basic today. Professional quality risk modeling software and no catches

Download ModelRisk Basic now

FREE PROJECT RISK SOFTWARE

For Primavera & Microsoft Project

Download your free copy of Tamara Basic today. Professional quality project risk software and no catches.

Download Tamara Basic now