Frequently Asked Questions | Vose Software

Frequently asked questions

On this page, you can find a quick answer to some of the most frequently asked questions. In case you have a more specific question, or a question that is not listed below, you can always contact us directly, and we will get back to you as soon as possible!

License options

Perpetual licenses have no time limit. Vose Software only offers licenses that have a fixed duration, in line with common industry practice.
If you want to keep using the product, simply purchase another license.
If you have purchased a single user license, you can install it on only one machine.
If you wish to uninstall ModelRisk, please visit this page
If you wish to uninstall Tamara, please visit this page

Support

Contact details for technical support are shown here.

If you believe you have discovered a bug in one of our software products, please send a detailed email describing the problem to support@vosesoftware.com. Details should include:

  • The name and version of the product you are using;
  • The operating system you are using, and language;
  • The version of Excel you use (if the bug relates to ModelRisk or ModelRisk Cloud), or MS Project or Primavera (if you are using Tamara);
  • Screen caps if possible showing strange behavior or error messages;
  • A description of what exactly happens and when, especially if the problem is repeatable; and
  • Copies of the model (be sure to remove any confidential information) if the bug appears to be model-specific.

Maintenance

This page describes what are, and are not, covered by maintenance.
Maintenance is included within the price for the duration of the software license.

ModelRisk

System requirements are shown here.
To make proper use of ModelRisk, you should be a competent risk modeler or receive some training.
The student version is based on the Complete Edition of ModelRisk, so it provides a complete set of features. The student version of ModelRisk has no constraints on model size, simulation speed, etc. However, the graphs displaying the results have a watermark.
Please refer to this web page for an explanation of eligibility.
This happens when the ModelRisk COM add-in is not activated. You can activate the add-in in Excel through File | Options | Add-ins.
This happens when the Vose functions Excel add-in is not activated. You can activate the add-in in Excel through File | Options | Add-ins.
ModelRisk does not run on Mac OS or Parallels, but can be run on a Mac using Boot Camp
All editions of ModelRisk include a conversion tool for models written in @RISK or Crystal Ball. The tool will not change your model. Instead it makes a copy of your model using ModelRisk functions.
If you wish to uninstall ModelRisk, please visit this page

Tamara

System requirements are shown here.
Tamara does not run on Mac OS or Parallels, but can be run on a Mac using Boot Camp
If you wish to uninstall Tamara, please visit this page

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