Privacy statement

Last updated: 24 May 2018

Vose Software is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to www.vosesoftware.com; it does not apply to other online or offline Vose Software sites, products or services.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are signing up for an event or training course, you are subscribing to our newsletter, you are downloading a white paper or when purchasing and/or registering Vose Software products. Personal information collected by Vose Software is often limited to your name, company, an e-mail address, country or location, but may include other information when needed to provide the service you requested.

For example: If you choose a service or transaction that requires payment, such as making a purchase in the Shop area of our Web site, we will request the minimum personal information necessary for billing and/or shipping, such as: name, company name, address, telephone number, VAT number if applicable and credit card number. We do not collect your credit card details: these are provided over a secure Web site directly to Ogone during purchase processing.

When you install one of our software products, we may ask you to register electronically as a user and provide us with your name and email address. We keep this registration information on file. This enables us to send you an activation code to ensure that you are using a legitimate installation file for your security. It also allows us to identify you when you wish to receive technical support or upgrade the software. Furthermore, it allows us to send you email notifications of updates to the software.

Use of your Personal Information

We use your personal information for the following purposes:

  • To deliver services, such as newsletters, events, training or software that you request, purchase, or agree to receive.
  • To alert you to product upgrades, special offers, updated information and other new services from Vose Software that you agree to receive.
  • To allow you access to limited-entry areas of our site as appropriate.

Vose Software may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vose Software or the site; (b) protect and defend the rights or property of Vose Software and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Vose Software employees, users of Vose Software products or services, or members of the public.

Control of your Personal Information

When you register, or otherwise give us personal information, Vose Software will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Vose Software may send out periodic e-mails informing you of new service or products issues related to a product or service you requested, or confirming you requested a product or service. You will be able to choose to unsubscribe to these mailings.

Security of your Personal Information

Vose Software is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access. We do not hold your credit card information when making a purchase online.

Cookie Policy

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Vose Software uses cookies on some of our websites. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help" file.

Some cookies contain the email address provided by you when completing an email profile for that site. This information is used to populate an email address box with your email address. Where appropriate some sites generate disclaimer/notice cookies to confirm that you have read and agreed to its terms of use. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

This privacy statement covers the use of cookies by all Vose Software web sites and does not cover the use of cookies by any third party web sites that our sites may link to.

Protection of Children's Personal Information

Vose Software is a general audience site and does not knowingly collect any personal information from children.

Enforcement of this Privacy Statement

If you have questions regarding this statement, please contact us at info@vosesoftware.com.

Changes to this Statement

Vose Software will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, Vose Software will notify you by placing a prominent notice on the Web site.

Contact information

Vose Software welcomes your comments regarding this privacy statement. Our contact information can be found here.

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